Most Frequently Asked Questions

• Can I have my SiteNovelist website hosted under my own domain?                                       
• Can I use SiteNovelist for selling products online?
• How can I change my login name?
• I can't log in my account from the Edit icon at the bottom of each page - no login popup appears.
• I keep getting logged-out when editing my site.
• Can I switch to another design at any time?
• Can I implement my own design in SiteNovelist using HTML, instead of the web-based interface?
• Can I make some pages on my site available to select users only?
• Can I change the size, font and color of text?
• Can I insert music or movies on the page?
• Can I link directly to the URL of an image added in SiteNovelist?
• Is there a file size limit for uploading files?
• What types of web forms can I create with the Forms Editor?
• Can I receive notification for new postings on my Forum or Blog?
• How can I improve my website performance in the search engine results?
• Can I make a website in SiteNovelist and host it on a different server?

 

Don't see your question in the above list? Please, review the FAQ Topics below.

 

FAQ Topics

1. SiteNovelist Basics
2. Account Registration and Account Access
3. Types of Packages, Subscription Management
4. Editing and Publishing Content
5. Site Designs
6. Managing Pages and Navigation
7. Text,  Images and Media Content
8. Image Galleries
9. Uploading Files
10. Forms Editor
11. Forum and Blog
12. Mailing List
13. News
14. Business Design Elements
15. Site Statistics and Hits Counter
16. HTML Snippet
17. Domain Name Setup
18. Search Engine and Other Optimizations
19. Hosting
20. Abuse, Terms of Use

 

SiteNovelist Basics

• What is SiteNovelist?
• What can I do with SiteNovelist?
• Does SiteNovelist have any limitations?
• Who can use SiteNovelist?
• What makes SiteNovelist different from other website building tools?
• What does it cost to make a site with SiteNovelist?
• Are there any banner ads in SiteNovelist?
• What do I need to build a site with SiteNovelist?
• Can I use SiteNovelist for blogging?
• Can I use SiteNovelist for selling products online?
• Can I use SiteNovelist for photo-sharing?
• Can I use SiteNovelist as an FTP server?
• Can I use SiteNovelist for editing my current website?
• How can I migrate a site built with FrontPage or Dreamweaver to SiteNovelist?
• What browsers and operating systems is SiteNovelist compatible with?

 

Account Registration and Account Access

• How do I sign up for a SiteNovelist account?
• Do I need to activate my account after I sign up?
•  I have misspelled my email address during sign-up and didn't receive the activation email.
•  How can visitors access my website?
•  How do I log in my site?
•  How can I change my login name?
•  How can I change the email address of my SiteNovelist account?
•  I have forgotten my password. How can I recover it?
•  Will my SiteNovelist account expire if I don't use it for a long time?
•  I can't log in to SiteNovelist although I submit the correct login and password.
•  I can no longer access SiteNovelist from my computer. When I try from other computers the site opens all right.
•  I keep getting logged-out when editing my site.
•  How do I terminate a SiteNovelist account?
•  How do I cancel or change my paid subscription?
•  I can't log in my account from the Edit icon at the bottom of each page - no login popup appears.

 

Types of Packages, Subscription Management

•  What does the 14 day trial include? Do you require credit card details to start trial?
•  Should I start my site all over again after the trial expires?
•  Why do I get an end of trial message even though I directly signed up for a Free account
•  Can I make a paid subscription or change my plan at any time?
•  Do I have to make a new subscription each month? Can I pay in advance for more than one month?
•  On attempt to log in to my account I get a notice that my site uses elements which are not present in my current plan. Why?
•  How can I cancel my subscription?
•  How can I update my billing info?
•  There were different subscription plans active when I started my subscription. Would I be able to continue using my site on these plans? 

 

Editing and Publishing Content

• How do I edit the content on my SiteNovelist website?
• What is the difference between Admin view and Normal view?
• Will users see the changes I make in Admin view?
• How do I publish changes?
• Can several people edit content on the site at the same time?
• Can I remove an already published content from Normal view but still keep it in Admin view?
• Can I undo changes and revert to a previous version of the content?
• Can I edit my SiteNovelist site offline?
• Can I see what the Normal view of my website will look like without logging out of the Admin view and publishing changes?
• Can I export the content of my site?
• How do I enable advanced features such as Forms, Forum and Blog, Mailing List, Hits Counter, HTML snippet?
• Can I create a site with multi-language content with SiteNovelist?
• I can't publish updates. There is no Publish option in the top right corner of the page or it doesn't work.
• Is there an easy way to notify a group of users when I publish new updates?
• No editing options appear when I click on the element icons
• Can I edit two SiteNovelist websites simultaneously?
• My website is too slow to view and edit.

 

Site Designs

• Can I switch to another design at any time?
• Can I brand the design with my own logo and images?
• Can I implement my own design in SiteNovelist using HTML, instead of the web-based interface?
• Can I remove the text "Powered by SiteNovelist" from the design?
• I've tried switching designs and this resulted into spoiled appearance of my website.
• After switching to another design some of my content is no longer visible.
• Can I preview how my site will appear in the new design before deciding to switch to it?
• Can I have a SiteNovelist website with a custom design?
• I want to implement my own site design from scratch and have full control on text styles and color schemes. Is this possible with SiteNovelist?

 

Managing Pages and Navigation

• How many pages can I add on my site?
• How do I add a page without listing it in the Navigation Menu?
• How can I change the Home page of my website?
• When do changes in the menu get published? 
• The navigation menu appears with a different style on one of the pages of my site.
• I've deleted the Navigation Menu of my website. Can I restore it?
• My navigation menu is missing in Normal view although it is visible in Admin view.
• My site can't load in full. The navigation items don't appear.
• Can I make some pages on my site available to select users only?
• Can I create an option for paid membership on my site?
• Can I have more than one navigation menu on my site? Can I have multi-level or per-page menus?
• Can I set a Page Not Found within my site?

 

Text,  Images and Media Content

• Can I change the size, font and color of text?
• What is an anchor?
• I have added an anchor in the Text and Images editor, why doesn't it appear when I select the page from link drop-down?
• I want to open an enlarged view of an image placed in the Text and Image editor.
• Can I insert music or movies on the page?
• When I try to upload a Media or Image file the Browse field is missing.
• When I open the Text and Image Editor there is no box for text input. I can only see an Add and Cancel buttons.
• Can I paste content from other programs or internet sources inside the Text and Image Editor?
• Can I insert HTML code directly from the Text and Image editor?

 

Image Galleries

• How do I upload multiple images in a gallery at once?
• What is the difference between thumbnail and slideshow view of the gallery?
• How can I add a comment for some image?
• The thumbnails of my images are badly cropped. Can I disable the cropping?
• How can I make the large view of images fit in the image viewer?
• When clicking on a thumbnail in my Image Gallery the pop-up with large view wouldn't open.
• Each time I add new images to my gallery they go at the end. How can I add images at the beginning of my gallery?
• Can I link directly to the URL of an image added in SiteNovelist?
• How do I start the slide show in the Popup viewer?
• When I try to print an image I get a notice that its resolution is not sufficient although my original image is hi-scale?
• The images I uploaded are very large, but there doesn't seem to be an option to zoom in to the full view.
• Can I restrict access to the original image or the print interface only to select users? 
• I can't see the image gallery on one of my pages although it is published.
• I have selected a transition effect for the Slideshow but it doesn't seem to be working when I view the images in the Gallery.
• How do I keep my gallery images from being enlarged and printed by anybody?
• How do I create a zipped file / compressed folder?
• I can't find the option to add Image Galleries from the Area icon.

 

Uploading Files

• What types of files can I store in a File Area?
• Is there a file size limit for uploading files? 
• What bandwidth does SiteNovelist provide for uploading / downloading files? 
• Can I link directly to the URL of a file uploaded in a File area?
• Can I use FTP to upload files to SiteNovelist?
• I am using Internet Explorer and have problems downloading files if I copy-paste the URL of the file in a new browser window. 
• Can I restrict access to a particular file to select users? 

 

Forms Editor

• What types of web forms can I create with the Forms Editor?
• Can I add a Guestbook? 
• Can I make a form which submits the information to an email address, a mailing list or a page on my site? 
• Can I make a form which submits the information to a database?
• Can I create a form which will allow visitors to attach a file and submit it together with the rest information?
• I do not receive the form messages send to my email address. What's wrong?

 

Forum and Blog

• What is the difference between Forum and Blog? 
• Can I switch between Forum and Blog layout at any time? Will I lose the current postings. 
• Can I have several blogs or forums on my site? 
• Which users are "registered"? How can someone become a "registered" user?
• How do I create a moderators list?  Can I assign anyone as my forum moderator?
• Can moderators change the Forum / Blog settings?
• Can everyone post on my forum or blog? How do I set posting permissions?
• Can I review new postings before they get published?
• Someone left an offensive posting on my forum or blog.  Can I remove or edit it?
• Can I set blocking for postings containing offensive language?
• Can I post to my blog via email?
• What is RSS? How can users and websites subscribe to my forum's RSS feed?
• Can I receive notification for new postings on my Forum or Blog?
• Can I create a forum or blog with restricted access.
• Can visitors on my Forum/Blog have unique usernames and passwords without opening a SiteNovelist account?
• Can I archive old blog articles? 
• Can I embed an RSS digest from a forum / blog within another page?
• Can I insert images or HTML snippets in forum/blog postings?

 

Mailing List

• What is a mailing list? 
• Will the emails from the mailing lists on my site be used by SiteNovelist or rented out to anyone else? 
• How do I delete a mailing list? 
• Can I import the email addresses from a mailing list I already have? 
• Can I have several mailing lists on my site? 
• Can I have users subscribe to the same mailing list from different pages on my site? 
• Can I add more input fields to the mailing list subscription form? 
• Can I send rich-text or HTML newsletters with the mailing list? 
• Can I send messages with attachments using the mailing list interface?

 

News

• I don't seem to have an option to add news to my website. Why? 
• When do updates to news get published? 
• Can I have different news items on the different pages of my site? 
• I lost my news after changing to another design. 
• Can I set a News group to be displayed on all pages of my site? Can I remove a News group from all pages at once? 
• How do I delete a News group?

 

Business Design Elements

• Can I remove the page header images? 
• Can I upload my own header images? 
• Can I add a Flash movie as a header visual? 
• What is a Content Section? 
• What is a Horizontal Layout Object? 
• Can I add sections to any content area on the page? 
• Can I edit or remove the footer icons?
• Can I search results within my own site?

 

Site Statistics and Hits Counter

• What is counted as a site hit? 
• What is counted as a page hit? 
• Are my own visits when I work on my site counted as hits?
• Can I view reports of the daily or monthly hits for my site?

 

HTML Snippet

• Can I use the HTML Snippet for integrating Buy Now buttons or a Shopping Cart? 
• Can I install scripts on the SiteNovelist server using the HTML Snippet? 
• My site has stopped functioning properly after I inserted an HTML Snippet. 
• What should be the structure of the HTML code inserted in the HTML Snippet?
• Can I insert HTML snippets inside a Text and Image area?

 

Domain Name Setup

• Can I have my SiteNovelist website hosted under my own domain? 
• Can I register a domain through SiteNovelist?
• Can I set up my domain to open my SiteNovelist website by using domain redirection or URL forwarding?
• I can't locate the DNS management options at my registrar's website. What should I do?
• I am required to enter Name Servers for my domain. Which are the Name Servers I should enter?
• I have set up my domain according to the instructions, but my website doesn't come up when I type in the address.
• When I access my domain I see SiteNovelist's home page.

 

Search Engine and Other Optimizations

 

Hosting

• What is integrated hosting?
• Where will my site be hosted?
• Can I make a website in SiteKreator and host it on a different server?
• Can I install SiteKreator on my own servers?
• Can I get email and DNS hosting for my account from SiteKreator?
• How can I activate the mailboxes that come with my package?

 

Abuse, Terms of Use

• Can I use SiteKreator for files swapping of copyrighted videos, games and software? 
• Can I use SiteKreator for creating an adult site? 
• Does SiteKreator have an antivirus software installed which protects users from malware, spyware and viruses? 
• What should I do if I spot malware, spyware or illegal content on a SiteKreator website?